Frequently Asked Questions

You can’t afford not to! For most programs, the savings on printing costs alone pay for both Lillio and tablets. You will experience significant time savings with classroom documentation and parent communications, and occupancy rates will improve with this unique offering. But don’t trust us, see what Lillio child care programs and Lillio parents say!

All you need is a wireless internet connection and a tablet for each room. We’ll take care of the rest!

Yes! Not only do we provide support, but we provide AMAZING customer service. When you join Lillio you become part of our community, which means we take care of you. Contact us and we’ll be happy to chat with you!

Families are super important to you and they’re super important to Lillio. That’s why they get the same golden treatment that you get. And we’re not just talking about parents and guardians. We’ll help Aunt Margaret and Grandpa Smith too!

Lillio works on all tablets, your home or office computer or laptop, as well as your smartphone. This means you can access it anytime, anywhere and at a price that works for you. We currently have programs using Lillio on Android, and iOS (Apple).

You can see our list of recommended tablets here! Please note, we do not support Amazon Fire tablets of any sort.

In our extensive research, this was a common concern, which is why we designed the solution to be very quick for use in the child care environment. Child care and early learning programs that use Lillio tell us over and over again how much time they save using Lillio. They tell us it is unequivocally faster, allowing them to spend more time with the children in their programs. Still not convinced? See what Directors and Early Childhood Educators say about Lillio.

Yes. If you’re using administrative software, we can import your data into Lillio. Just ask one of our Community Advisors about this.

Yes. You can access all of your classrooms from any device to see what is happening in real-time.

Yes. Lillio is designed to be used on a regional and national level, so that central operations directors can stay abreast of activities across multiple locations with a single login.

Yes. For your younger age groups you can record activities such as sleep times, fluid and food intake, toileting and diapering, all of which will be summarized in a daily report for parents.

Yes. Lillio contains learning domains, skills and indicators that you can quickly and easily associate with a developmental observation made with a photo or video. For example, we have Montessori programs that use proprietary Montessori frameworks and many of our programs in Ontario use the ELECT / OELF Continuum of Development. The framework is customizable to fit the needs of your program.

Lillio data is stored on Amazon Web Services (AWS) cloud infrastructure. It is one of the most secure cloud computing environments available with highly secure data centers utilizing state-of the art electronic surveillance and access control systems, including 24x7 trained security guard protection. It is suited to run sensitive government applications and is used by over 300 U.S. government agencies, as well as the Navy, Treasury and NASA. For more information on Lillio's commitment to Internet Safety, visit our page dedicated to this important topic.

Lillio has a Secure Sockets Layer (SSL) certificate. SSL is the standard security technology for establishing an encrypted link between a web server and a browser. This link ensures that all data passed between the Lillio server and our customer’s browsers remain private and integral. SSL is an industry standard for securing online transactions so is used by online banking and payments sites and, similarly, is used by Lillio to encrypt our customer’s data transfers containing children’s information. For more information on Lillio's commitment to Internet Safety, visit our page dedicated to this important topic.

HiMama takes privacy very seriously. All photos and videos of a child are posted only to the accounts of the parents or guardians of the child. No one else can access this information without express consent being provided by the parents or guardians. All account passwords are encrypted for additional security. For further information, please see our privacy policy.

Yes, all of your information is automatically backed up on a daily basis.

The child will become inactive, however, you will still be able to access their profile and all of the associated records and reports.

Some of the many ways in which Lillio is different from webcams is that information provided to parents is specific to their child, you control the information provided to parents to educate them as opposed to simply observing, it makes existing documentation practices more efficient, and it provides you with digital records to replace paper records. Read this blog post on child care webcams to learn more.

Fill out the demo form and we’ll get in touch with you to get you started!

Once your daycare adds you on HiMama, you'll receive a Welcome email from us with instructions to create your HiMama account. If you've already received a Welcome email, click the link in the email to set up your login!

Missing your Welcome email? Do the following:

• Check your inbox for an email from HiMama. (Don't forget to check your spam/junk folder!)

• Can't find your Welcome email? Go here, select option one "I am already receiving emails and/or childcare reports from HiMama". We'll send you a new invitation!

• Not in our system? Contact your center and verify that they've entered the correct email without typos.

If after confirming your address with your center you still haven't received a Welcome email, have your center reach out to us with your email address to diagnose the issue. Due to privacy restrictions we cannot add anybody to a child's profile.

If at any point you’re unable to log into your account, go here to reset your password: Reset password »

Log into HiMama using your existing email. In the top right corner, select your name to access the drop-down menu, then select ‘My Settings’ to enter and confirm your preferred email address.

You can download HiMama from the App Store (for iOS) or Google Play (for Android). You can also use our web application straight from your desktop by visiting our Login page.

Open up your HiMama app and look for the envelope icon.

Yes! When in the app, simply select the plus icon. Choose if you’d like to share with Crew (more on Crew below) but unchecking “Private”.

We provide child care centers with the option to hide sleep and food information until the report is finalized at the end of the day. These updates can contain sensitive information, and this provides an opportunity for the teachers to confirm they haven’t entered any inaccurate information to parents. If you’d like access to real-time naps and meals data, please discuss your preference for seeing this information in real-time with your child care center.

While the daily report is a work in progress, educators have the ability to edit the report’s contents as needed to best reflect what’s going on throughout the day. This means that until the end of the school day, once the educator has a chance to fully review the reports, report information is subject to change and therefore not finalized. If you’re finding that reports are still not finalized even after the end of the school day, please reach out to your center to discuss how teachers may be missing the final step of sending (and therefore finalizing) the report.

Android & IOS Apps
From the photo journal, tap on an image to expand it. Tap the “Download” button.

Web Portal
After logging in, head to the “Entries” list for your child (from a child’s photo journal, select the list icon in the top-left. Once on that page, you’ll see a download icon next to each photo. Selecting this icon will start an image download, or open the photo for you to save manually (right click and select “Save as…”).

Please note; you cannot currently download more than one photo at a time.

Web Portal
Within the web portal you can download the video in two ways: (1) From the journal, press to play the video. Tap on the three-dot menu icon and you should see the option to “Download”. (2) After logging in, head to the “Entries” list for your child (from a child’s photo journal, select the list icon in the top-left. Once on that page, you’ll see a download icon next to each photo. Selecting this icon will start an image download, or open the photo for you to save manually (right click and select “Save as…”).

The Crew is the close group of friends and family that you want to share updates with. This might include grandparents, aunts and uncles, or close friends, and might include those that aren’t living close enough to see your child as much as they’d like.

Note that the Crew can also share activities of your child by posting to their HiMama account, but only if you approve what they’ve shared with you or given them auto-post privileges.

Open the app and head to the Crew page. Start adding! Each person you add will automatically receive an email from us inviting them to join HiMama and participate in activity sharing of your child.

To remove a Crew member, simply select Edit for the member, check the “Remove User” box at the bottom of the page and hit submit.

Nope. Some moments just aren’t meant to be shared with everyone. Maybe you want to keep a very special moment just between you and your spouse, or maybe you want to keep a log of your child’s medical-related activities. Just mark these as ‘Private’ and only Crew Members with special privileges that you set will be allowed to see these.

Only Administrators can add family and friends to a child’s Crew. If you want to know who’s an Administrator of your child’s account, visit their Crew page.

When an activity is marked as “Private” only those members of the Crew that you have given “Access Level: All photos” to will be able to see these activities by default. They will be identified on your child’s Journal with a lock icon.

Lillio data is stored on Amazon Web Services (AWS) cloud infrastructure. It is one of the most secure cloud computing environments available with highly secure data centers utilizing state-of the art electronic surveillance and access control systems, including 24x7 trained security guard protection. It is suited to run sensitive government applications and is used by over 300 U.S. government agencies, as well as the Navy, Treasury and NASA. For more information on Lillio's commitment to Internet Safety, visit our page dedicated to this important topic.

Lillio has a Secure Sockets Layer (SSL) certificate. SSL is the standard security technology for establishing an encrypted link between a web server and a browser. This link ensures that all data passed between the Lillio server and our customer’s browsers remain private and integral. SSL is an industry standard for securing online transactions so is used by online banking and payments sites and, similarly, is used by Lillio to encrypt our customer’s data transfers containing children’s information. For more information on Lillio's commitment to Internet Safety, visit our page dedicated to this important topic.

HiMama takes privacy very seriously. All photos and videos of a child are posted only to the accounts of the parents or guardians of the child. No one else can access this information without express consent being provided by the parents or guardians. All account passwords are encrypted for additional security. For further information, please see our privacy policy.

Photos and videos you add to the Journal are visible only to your child’s Crew. If you mark an activity as ‘Private’, only those members of the Crew that you have given privileges to will be able to see these activities. They are identified on the Journal with a lock icon. We take privacy seriously and will never share any photos or make them public without your explicit consent.

When you mark an entry as “public”, that makes it available for your all of your child’s Crew members to view. As opposed to private activities, which can only be viewed by Crew members with private access.

Good question! Just email us at support@himama.com.